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Fortunate to be part of the state conference on tourism over the last decade delivering keynote presentations, workshops and consulting services to enhance the experience offered by the State of Maryland. From the city, county and state level, John has crafted programs and strategies that delivers world-class service at the local level.
Outcomes: Dynamic presentations and deep level workshops to drive innovation and change, while at the same time driving revenue and return on investment for both private and public partnerships within the state.
Developed and delivered executive leadership programs for the parks and recreation programs for the senior level staff members of the United States Parks System.
From effective communication and problem-resolution skills to creating world-class teams, the superintendents of over 30 states have attended and graduated from this two year program through Indiana Universit
Outcomes: A completely aligned team of volunteers, administrators, leaders and staff to offer the best experience possible for the visiting or returning parks and recreation advocate.
The longest presenting speaker at the ABA MarketPlace Convention and Meeting delivering world-class training programs that drive excellence in education.
Outcomes: For well over a decade and 60 different programs, John Kennedy has become a cornerstone to the education programs offered by ABA. Audience attendees give superior marks to John on a consistent basis, which will have him returning for his 15th year in 2015.
John created a niche role for this international education forum by delivering the keynote address, multiple breakout sessions and emceeing the information packed program.
From video interviews and introductions to relevant messaging and world-class education, John set the standard for all future speakers at NCCET.
Outcomes: A seamless delivery of the conference themes integrating all aspects of his National Speakers Association skill sets with the needs of the client. “Best value of any Speaker we have engaged.”
Created and delivered a series of workshops to enhance team decision-making, problem solving, and time and task management.
Outcomes: A streamlined system of communication, increased productivity and enhanced team morale.
Crafted and delivered a comprehensive consulting package of executive leadership development, department standards and best practices, employee engagement programs and customer experience workshops to bring a “top to bottom” alignment for the longevity of the organization.
Outcomes: Increase in technician billable hours by 25%, increase in customer satisfaction, reduction in inventory through innovative sales strategies, increase in sales close ratios and improvement in measurement and metrics.
Created and delivered state of the art video training programs to enhance the sales and service needs of over 110 international franchise owners. The videos are delivered in a distribution channel that allows maximum return on investment.
John also is invited to speak at the annual conference to support the programs with workshops and coaching to enhance the audience experience. John has been providing this service to his clients for well over a decade and is a leading force in the value of a comprehensive commitment to lifelong learning.
Outcomes: Increased sales, enhanced leadership and continuity of global franchise messaging.
Facilitated two years of strategic planning and board alignment to deliver a culture that supports the growing need of the Families of the Fund.
Established core values to become the compass for all decision-making, a connected and committed board with a “scorecard” of accountability, and a galvanized support team to drive the mission forward.
Contracted to create a private sector mentality within a public sector culture as it pertains to leadership and the ability to deliver a better customer experience.
The Services Group of USAF had to compete better against the “off-base” offerings that the families, soldiers and airman had throughout the world. “How do we keep them spending their money “on-base” more often?”
Outcomes: The willingness and ability to embrace change, adapt new insights and principles to deliver a level of service greater than any other competitor.
Facilitated a leadership “advance” to formulate one, three and five year strategies for sales growth, employee development and engagement, succession planning, and market expansion.
Followed by a comprehensive training and development program tailor-made to meet the cultural values and vision of the strategic plan.
A galvanized team of 9 locations spanning Northern California, Arizona and Missouri delivering increased sales revenues, enhanced customer experiences, and stronger leadership.
Keynoted the “CFIRST” conference that brought a wide range of portfolio brand owners together to create synergy, systems and success.
Brand Consistency, Brand Pride, and Brand Identity
Custom crafted the “Ravens Experience” team development program to enhance the service and experience of each and every guest encounter.
For the last four years and over 2500 team members representing over 12 different entities within the M&T Stadium family, John and the Ravens engaged in a series of workshop highlighting the new expectations of the NFL fan.
Outcomes: A “Line of One Culture” where every member of the Ravens Experience Team united under one mission–Winning!